Hello, I have 2 Windows 2012 R2 servers with the Print Server role installed and both are experiencing an issue where I am unable to browse Windows Update for print drivers in the Add Printer Driver Wizard. When you choose Windows Update it just remains grey forever saying "Windows is updating the list of printers. This might take a few minutes". I've let them sit for hours at this screen and it never populates. In fact when it's in this state you can't even close the Add Printer Driver Wizard, you have to kill the process to get it to close. I also notice that on both servers almost as soon as you choose Windows Update in the wizard an error appears in the event log shown below. This function was working for at least a couple of weeks on both servers after installing Windows fresh and running all updates as of a couple months ago, since then the only thing that has changed is they've ran the Windows Updates that have been released since then, and now they are both broke. This issue started at least a month ago if not earlier. On one of the servers I just installed 2012 R2 update and the issue persists. If anyone has any suggestions as how to fix this I would be very appreciative as I do not want to risk grabbing unstable print drivers from vendor's websites or having to choose among the hundreds of print drivers that are often available for given models on the Microsoft Update Catalog site.
Thanks!
Log Name: Application
Source: Application Error
Date: 4/23/2014 3:26:32 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer:
Description:
Faulting application name: svchost.exe_wuauserv, version: 6.3.9600.16384, time stamp: 0x5215dfe3
Faulting module name: wuaueng.dll, version: 7.9.9600.17092, time stamp: 0x5344bc82
Exception code: 0xc0000005
Fault offset: 0x00000000000f4763
Faulting process id: 0x2bc
Faulting application start time: 0x01cf5f40ee10d754
Faulting application path: C:\Windows\system32\svchost.exe
Faulting module path: c:\windows\system32\wuaueng.dll
Report Id: 522ee241-cb36-11e3-80c7-005056853bca
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-04-23T22:26:32.000000000Z" />
<EventRecordID>1839</EventRecordID>
<Channel>Application</Channel>
<Computer></Computer>
<Security />
</System>
<EventData>
<Data>svchost.exe_wuauserv</Data>
<Data>6.3.9600.16384</Data>
<Data>5215dfe3</Data>
<Data>wuaueng.dll</Data>
<Data>7.9.9600.17092</Data>
<Data>5344bc82</Data>
<Data>c0000005</Data>
<Data>00000000000f4763</Data>
<Data>2bc</Data>
<Data>01cf5f40ee10d754</Data>
<Data>C:\Windows\system32\svchost.exe</Data>
<Data>c:\windows\system32\wuaueng.dll</Data>
<Data>522ee241-cb36-11e3-80c7-005056853bca</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>