Environment:
Server:
Windows 2008 R2 SP1
HP UPD PCL6 5.7.0.16448
Client:
Windows 7 x64 SP1
Point and Print GPOs configured.
Print Driver Isolation enabled and set to Shared (since Isolated is not configurable via GPO).
Issue:
Win7 clients occasionally report splwow64.exe crashing due to hpbpro.dll_unloaded. Unable to reproduce on demand. Eventually the spooler recovers, but still annoying for the end users to be unable to print for a while. Doesn't appear to
occur for other vendors. Have already ran the FixIt for Printing in full mode to reset spooler on a client, but the crash continues.
Details:
\Windows\System32\hpbpro.dll is version 15.2.1.51
\Windows\splwow64.exe is version 6.1.7601.22268
http://support.microsoft.com/kb/2815716 (among other printing related hotfixes) are installed.
Event Log entries for a recent crash:
Faulting application name: splwow64.exe, version: 6.1.7601.22268, time stamp: 0x512c3b64 Faulting module name: hpbpro.dll_unloaded, version: 0.0.0.0, time stamp: 0x519435a3 Exception code: 0xc0000005 Fault offset: 0x000007feecf28244 Faulting process id: 0x1784 Faulting application start time: 0x01cf29b0cd249f53 Faulting application path: C:\Windows\splwow64.exe Faulting module path: hpbpro.dll Report Id: 42e78877-95ad-11e3-b463-9c8e99de2da8 ------------------------------- Fault bucket 15041450, type 19 Event Name: BEX64 Response: Not available Cab Id: 0 Problem signature: P1: splwow64.exe P2: 6.1.7601.22268 P3: 512c3b64 P4: hpbpro.dll_unloaded P5: 0.0.0.0 P6: 519435a3 P7: 000007feecf28244 P8: c0000005 P9: 0000000000000008 P10: Attached files: C:\Users\USERNAME\AppData\Local\Temp\WER7593.tmp.WERInternalMetadata.xml C:\Users\USERNAME\AppData\Local\Temp\WER8A4C.tmp.appcompat.txt C:\Users\USERNAME\AppData\Local\Temp\WER8A7C.tmp.mdmp These files may be available here: C:\Users\USERNAME\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_splwow64.exe_7d1f4dc4f0e476f57182371731a3814ae63be4b4_17ffad56 Analysis symbol: Rechecking for solution: 0 Report Id: 42e78877-95ad-11e3-b463-9c8e99de2da8 Report Status: 9