We are seeing an issue pop up and it is occuring more frequently of late. We have Windows Server 2008 R2 print servers, Windows 7 32 bit clients and Xerox printers. A user will call with a problem either (1) printing from Office and it prints out skewed and jumbled as if a print driver issue and/or (2) errors about missing files while attempting to print a PDF file. It will occur to that users but if another logged into the computer, it would not affect their profile. Once it starts, it is constant but may not affect all the printers they have installed. We have tried uninstall/reinistalling print drivers, cleaing out the spooler, uninstalling/reinstalling applications, clearing out the associated registry keys but nothing seems to work. We saw several articles addressing Splwow64.exe errors but we haven't seen that one--only the x2utilkd.dll error. I also saw in the same articles that simply disabling the CSR will work. Problem is, we are remote techs and even though we have years of experience on the server side ourselves, home office server techs won't buy in enough to even try un-checking CSR. So, I'm asking for more data. Anyone else seen this, tried this and what worked for you? It is crazy to have our hands tied like this and have to re-image user's workstations because of this. Please help!?
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