Hello, here in the past week or so I'm starting to see a trend where a few Windows 7 x64 clients are running into printing issues, getting this error in their PrintService event log:
"Installing printer driver Microsoft enhanced Point and Print compatibility driver failed, error code 0xbc8, HRESULT 0x80070bc8. See the event user data for context information."
Event 215
Our setup is a Windows 2012 R2 print server with several type 3 and type 4 driver shared print queues using the "computer" directed "deploy with group policy" feature. Our current setup has been running smoothly for months. As you can imagine from the error the problem queues in question are the type 4 using the client side Microsoft enhanced Point and Print compatibility driver. The symptoms that the user sees are when they go to print to the printer they are presented with dialog boxes that indicate that the driver is not installed, such as, do you trust this printer or they are prompted to install a driver.
The only real issue I've had with our setup since it was first built was when I ran Windows updates on the print server back in July and I installed KB2962409 (June 2014 update rollup). Immediately after installing this update (other updates were installed as well but I suspected this one as causing the issue since this was the only update that was ran where printing was mentioned in the description) pretty much all v4 print driver users stated calling about having issue printing to v4 queues and they were being prompted to update their Microsoft enhanced Point and Print compatibility driver. Fortunately removing KB2962409 immediately resolved the issue.
Fast forward to a couple of weeks ago I ran Windows updates and installed KB2975719 & KB2984006 (Aug & Sept update rollup) among the other standard Windows updates. While no issues were noticed right away, we have had a small handful of computers show these symptoms since. Not sure if those updates are related at all, but wanted to throw that out there. Has anyone seen these issues before? Anyone know what's causing this? Or even know how to fix it once the client computer is in this state? I don't see anyway of repairing or reinstalling or updating the built in Microsoft enhanced Point and Print compatibility driver. The only fix I've found for this is reimaging the computer, which works perfect, but not the most ideal solution considering we don't know what's causing it, and if this issue will start to grow larger.
Thanks!