Hi all, hopping someone may know a quick fix to this problem.
We just purchased a brand new Canon iRA7260, I had it setup on 2008 R2 print server with latest PCL5c drivers downloaded from Canon's website as it was recommended by canon tech. All our laptops and desktops are running Windows 7 64-bit and after creating a GPO everyone got connected to the printer no problem.
Everything is working great except for this problem that happens to random users at random times. I had printing setup for privacy reasons to "Store" option, so when user hits "Print" button on a workstation a document is stored in user's Mailbox (folder) first which is located on printer's HDD. to print a document user need to walk up to the printer, punch in a pin and then hit print doc button again on the printer itself. For some reason occasionally documents do not show up in the mailbox, there is no errors of any kind on workstations and all I see in the print job logs on the print server is that document been spooled, printed and deleted. The strange thing is that the size of the document that disappears is always shown as 0 bytes in size and 1 page long. And the whole process of spooling printing and deleting happens within 1 second according to logs. There is no errors or warnings in the log except for informational events.
Also the printer has a static IP, same subnet as the print server and PDC, printer's port has been setup to RAW and to spool documents, isolation setup to default. Thanks!