This is really frustrating me at this point.
If anyone can please stick it through with me till I can solve this..
So I already installed the 64-bit driver using Windows native driver finder for our printer HP Color LaserJet CP2020 Series PCL6. Now I need to install the 32-bit driver on the server as well, because most of our clients are running 32-bit XP.
I downloaded the 32-bit driver from the vendor website since our windows 2008 r2 server does not have it natively. I put the .exe on the C: drive and ran the .exe. It created a folder with all the driver components on the C: Drive. Here are the steps I took to try and install the 32-bit driver:
I right clicked the printer --> Properties --> Sharing tab --> additional drivers. I checked the x86 box (by the way x64 box is checked and uncheckable). Then, when it asks to locate the driver files, I pointed it to this new folder on the C: drive with my 32-bit driver components, the autorun.inf. IT SAYS "the specified location does not contain the driver for the requested process archtiecture", I am so sick of this error message.
This makes no sense. What am I doing wrong?
P.S. Why in God's name is the 64-bit driver called "HP Color LaserJet CP2020 Series PCL6", whereas the 32-bit driver is called "HP Color LaserJet CP2020 Series PCL 6"?? What's with the space between the PCL and 6? Is this causing me the problem?