Greetings. Any and all suggestions are welcomed.
I have a customer running 2012R2 Standard in a VM. This was installed in January. The Fax Role was added and configured. An account was created in Windows Fax & Scan on each user's PCs to connect to the Fax server. Life was good.
About two weeks ago, the users could no longer send or receive faxes. Initially, I was looking for hardware issues and then realized that I could still send/receive from the server itself. So, that told me the fax modem was OK. I tried removing the Fax Role and re-adding it. Still didn't work. I did notice that the Fax Service Manager wasn't looking quite right. The entire "Fax (Local)" tree was missing with the exception of the "Device" section (which is normally located under "Devices and Providers").
I did notice that the standard security groups that I would expect to see when the fax role is installed were not present (e.g. Fax Users, Fax Operators, Routing Assistants).
I have since removed the Fax Role from this server and add the Fax Role onto a different server (also a 2012R2 VM). Now, the Fax Service Manager looks like I would expect with the "Fax (local)" at the top of the tree. I moved the same fax modem to this server and again, I can send and receive faxes fine from the server. I thought perhaps my problems were over. I went to a user PC and tried to add a Fax Account into Windows Fax & Scan, but I get permission errors.
I manually added the user into the Accounts section of the Fax Service Manager. Still not working. I then remembered that the security groups (Fax Users, Fax Operators, Etc.) were still missing from AD. I tried adding those manually and adding the user into the groups once I created them. Still not working.
Any thoughts?