I manage a site that has over 100 sales people who come and go like the wind. We have 5 printers, 3 Xerox copiers and 2 Ricoh printers. The Xerox units for the most part are used for printing black and white information and the Ricoh units are used for color printing. All printers have the accounting feature turned on so that any printing by the sales persons can be tracked and billed back to them.
Sales persons use their own equipment so there is a mixture of Windows and MAC laptops. We also have about 10 machines on the LAN that are desktops that they can use to print.
When a sales person starts with the company, we get their laptops and load the drivers on them and give them a bit of a training session to know how to print to each printer.
Our problem is that the sales persons are constantly having issues knowing how to print to the printers and they easily get frustrated, then send the documents to the admin staff to print for them. I realize that we should be looking at just one or two printers of the same brand and sticking with them. I know that would make things much easier but is there an alternative solution to this? I’ve talked to another organization that has exactly the same problem and they do the same, give up and let the admin staff print their documents.