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Add printer - Windows cannot connect to the printer - Operation failed with error 0x000003e3

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Server OS:
Windows Server 2012 R2 Datacenter (All updates installed).
Client OS:
Windows 10 Enterprise (1709)(1703), Windows 7. (All updates installed).

After recent windows server updates, it is no longer possible to add printers from "Add Printer" "Find a printer in the directory, based on location or feature"
It's possible to find the printer but when connecting upon downloading drivers from the print server  - Windows cannot connect to the printer - Operation failed with error 0x000003e3 -

It's still possible to add printers from Windows 2016 datacenter print servers , we only have this issue on our Windows Server 2012 R2 datacenter print servers.
I've tested one print server without firewall and without antivirus software, issue still persists.
From the client I can access the print$ share on the print server, ping the printer itself and access the printers web interface from the client and from the print server.
Client, server and printer can talk to each other also.


Major recent updates installed:
2017-06 Security Monthly Quality Rollup for Windows Server 2012 R2 (KB4022726)
2017-09 Security Monthly Quality Rollup for Windows Server 2012 R2 (KB4054519)
2018-01 Security Monthly Quality Rollup for Windows Server 2012 R2 (KB4056895)

Also other updates like .NET etc, no updates pending for the server (all available installed).

This needs to be looked into asap.

Best regards

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Problem fixed:

As I also wrote below, the problem was with our antivirus (Trend Micro OfficeScan XG) and not any Microsoft updates/patches.

We got a patch from Trend Micro that fixed the add printer problem, but this patch doesn't seem to be public available yet (4440), only 4430 is public available and that one still has issues, that was what we where running before!

The faulty module though is "Predictive Machine Learning" which if disabled you are once again allowed to install printers.

I'd suggest that you either contact Trend Micro, or try disable one (1) client with predictive machine learning and check if you can add printers again.

Best regards



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