Greetings all,
We're doing a network migration at my small office and now have a problem with our file & print server. Whenever I send a job (such as test page) to our Win2012R2 print server, the job never actually prints at the print device. The print queue on the print server shows the job is "Printing", and then "Restarting", and continues to loop indefinitely. I am pretty sure the problem is with the print server, because I print directly to the device (in this case a Xerox C60) at the new IP address. Drivers are current for our Windows 10 workstations. We are using the "Type 4 User Mode" drivers on the print server. Troubleshooting steps taken so far are:
0. Verified the print server can ping / reach the print device.
1. Created a new port at the new IP address. Mapped the printer to the new port. Same problem.
2. Deleted the share, device, and port. Recreated the printer and port. Same problem, and identified an additional one: when I attempt to share the printer, I get an error msg which says, "Sharing is not supported for this type of printer". Printer does not appear in the list of shared folders or devices when I run a net view\\servername.
Everything worked perfectly before I changed the IP address of the printer.
Any suggestions?