Summary
We print hundreds of labels daily on the printer BT03:packtec5 via label system BARTENDER.
For days labels have printed without a hitch, then suddenly the labels came out blank on one particular brand of printer.
Even a reboot of the host didn't clear out the problem.
Environment (simplified)
Print Server Host: BT00 (Win2012)
Client Host : BT03 (Win2012)
Client Host : BT02 (Win2012 - Clone of BT03)
Two Printers on Print Server BT00 (both same models)
packtec5 Driver Kiaro-2.2
packtec6 Driver Kiaro-2.2
Client Printers "connect" to server (using point and print)
Client Server
BT03:packtec5 -> BT00:packtec5
BT03:packtec6 -> BT00:packtec6
BT02:packtec5 -> BT00:packtec5
BT02:packtec6 -> BT00:packtec6
Diagnose Steps
Sent a print job to similar printer BT03:packtec6
- Label came out blank
Rebooted Host computer to force reset of OS and Bartender in memory
Sent same job through BT03:packtec5 again
- Label came out blank
Sent same job through alternate host BT02:packtec5
- Label printed OK!
** Summarize: Printer itself ok, problem on host BT03
Dropped printer BT03:packtec5, then re-established "Connect" to BT00:packtec5
Thinking was driver went bad and this would reload Driver from BT00
Sent same job through BT03:packtec5
- Label printed OK!
Sent same job through BT03:packtec6 (which should be using same driver)
- Label came out blank
** Summarize: Problem not in driver
Dropped BT03:packtec6, then "Connect" to BT00:packtec6
Sent same job through BT03:packtec6
- Label printed OK!
** Summarize: Point-Print connection problem?
Questions
=========
1) What could have damaged the Point-Print connection?
2) How could Point-Print allow print jobs to create, but have no content?
TIA
Rod Hills