Hello All,
I am faced with a strange problem with print jobs blocking the print server.
There is a dedicated Windows Server 2012 R2 print server with about 20 printers installed which serves 200 users. For several years, the server worked without failures. Printers driver are updated regularly.
Last year, we started migrating client’s PC from Windows 7 to Windows 10 and from that moment on, problems started occurring. The print job hangs with the status “Printing” and block all subsequent tasks. You cannot delete it from the queue, you need to restart the print service.
The following analysis of the problem shows that:
- The problem occurs on three Canon color printers only (drivers PCL6 v.21.85 and UFRII v.30, models iR-ADV C7260, iPR C700 and iR-ADV C5235)
- The problem occurs only for clients with Windows 10 installed that print from native Win10 applications, most often PDF files opened in MS Edge and images opened in Photo App.
- The problem occurs in one case out of ten
- Datatype of the blocked print job is specified as XPS2GDI (usually RAW)
What was done:
- tried to reinstall the driver
- changed port parameters from RAW to LPR
did not help.
I tried the “Print directly to the printer” option - it's very strange but after a while setup switch back to (Spool print documents)
I don’t know where to look anymore. I’ll appreciate any help possible.
Thank you in advance
I am faced with a strange problem with print jobs blocking the print server.
There is a dedicated Windows Server 2012 R2 print server with about 20 printers installed which serves 200 users. For several years, the server worked without failures. Printers driver are updated regularly.
Last year, we started migrating client’s PC from Windows 7 to Windows 10 and from that moment on, problems started occurring. The print job hangs with the status “Printing” and block all subsequent tasks. You cannot delete it from the queue, you need to restart the print service.
The following analysis of the problem shows that:
- The problem occurs on three Canon color printers only (drivers PCL6 v.21.85 and UFRII v.30, models iR-ADV C7260, iPR C700 and iR-ADV C5235)
- The problem occurs only for clients with Windows 10 installed that print from native Win10 applications, most often PDF files opened in MS Edge and images opened in Photo App.
- The problem occurs in one case out of ten
- Datatype of the blocked print job is specified as XPS2GDI (usually RAW)
What was done:
- tried to reinstall the driver
- changed port parameters from RAW to LPR
did not help.
I tried the “Print directly to the printer” option - it's very strange but after a while setup switch back to (Spool print documents)
I don’t know where to look anymore. I’ll appreciate any help possible.
Thank you in advance