I'm unable to connect to any network printers. We have over 100 HP Laptops and only the HP's cannot connect to any printers, the problem may be the printer spooler keeps stopping, because it keeps turning off.
My event log:
Log Name: Application
Source: Application Error
Date: 28/05/2013 10:12:39 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: *sensored*
Description:
Faulting application name: spoolsv.exe, version: 6.1.7601.17777, time stamp: 0x4f35efc3
Faulting module name: hpcpn5r1.dll, version: 0.3.1537.48, time stamp: 0x47f649ae
Exception code: 0xc0000005
Fault offset: 0x00010a65
Faulting process id: 0x5ec
Faulting application start time: 0x01ce5b37cc4bf029
Faulting application path: C:\Windows\System32\spoolsv.exe
Faulting module path: \\?\C:\Windows\System32\spool\drivers\w32x86\3\hpcpn5r1.dll
Report Id: 4e4ec1ac-c72b-11e2-b0ef-0025b356128c
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-05-28T00:12:39.000000000Z" />
<EventRecordID>28938</EventRecordID>
<Channel>Application</Channel>
<Computer>*hidden*</Computer>
<Security />
</System>
<EventData>
<Data>spoolsv.exe</Data>
<Data>6.1.7601.17777</Data>
<Data>4f35efc3</Data>
<Data>hpcpn5r1.dll</Data>
<Data>0.3.1537.48</Data>
<Data>47f649ae</Data>
<Data>c0000005</Data>
<Data>00010a65</Data>
<Data>5ec</Data>
<Data>01ce5b37cc4bf029</Data>
<Data>C:\Windows\System32\spoolsv.exe</Data>
<Data>\\?\C:\Windows\System32\spool\drivers\w32x86\3\hpcpn5r1.dll</Data>
<Data>4e4ec1ac-c72b-11e2-b0ef-0025b356128c</Data>
</EventData>
</Event>