Hi,
We are currently working with a software company who provides us our inventory management software. We access their software through Remote Desktop. We print locally from this remote desktop by using port forwarding settings on our router. On a daily basis we see this message and are unable to print. The software company suggests we change the default printer every time this happens and then set it back. This is a major productivity hinderance and happens so many times - is there a better way to actually permanently fix this issue? The software company doesn't seem to be able to figure it out. Any help is greatly appreciated.
Things we have done to date:
1. Rewired our entire network (software company originally blamed our wiring)
2. Replaced our printer (software company originally blamed that it was our HP printer so we switched to brother)
3. Upgraded our computers and increased our internet speeds (software company originally blamed our internet)
Error Message:
Access Violation at address XXXXXXXX in module 'RWD.exe'. Read of address 00008FD
Computer/Server Info:
Windows Server 2016 Standard
Version 1607
OS Build 14393.2551
Processor Intel(R) Xeon(R) CPU E5-2640 v3@2.60Hz
Installed Ram: 4.63GB
64 Bit OS, x64 based processor