Symptom:
Printing fails with the following error after installing May’s update.
Error message:
1. Windows needs to download and install a software driver from the \\<fqdn> computer to print to<PII removed>. Proceed only if you trust the \\<fqdn> computer and the network and then restart the print job.
2. Attempts to connect to printers using CNAME instead of print server name resulted in error: "Operation could not be completed (error 0x00000709)"
May’s updates to cause this problem include:
May 12, 2020—KB4556846 (Monthly Rollup)
https://support.microsoft.com/en-us/help/4556846/windows-8-1-kb4556846
May 12, 2020—KB4556853 (Security-only update)
https://support.microsoft.com/en-us/help/4556853/windows-8-1-kb4556853
Workaround:
1. This known issues is fixed by June’s update, as below.
June 9, 2020—KB4561666 (Monthly Rollup):
https://support.microsoft.com/en-us/help/4561666
June 9, 2020—KB4561673 (Security-only update):
https://support.microsoft.com/en-us/help/4561673
2. If you are unable to install June’s update, you may use PrintBRM to create a backup of the printer drivers in Win10 and then restore the backup in Win8.1.
3. About failure to print to CNAME case with 0x00000709 error:
· Backup and delete the entries under the below registry keys
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Print\PackagesToDelete\
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Print\PackagesToAdd\
· Restart the spooler service and test printing using CNAME
Printing fails with the following error after installing May’s update.
Error message:
1. Windows needs to download and install a software driver from the \\<fqdn> computer to print to<PII removed>. Proceed only if you trust the \\<fqdn> computer and the network and then restart the print job.
2. Attempts to connect to printers using CNAME instead of print server name resulted in error: "Operation could not be completed (error 0x00000709)"
May’s updates to cause this problem include:
May 12, 2020—KB4556846 (Monthly Rollup)
https://support.microsoft.com/en-us/help/4556846/windows-8-1-kb4556846
May 12, 2020—KB4556853 (Security-only update)
https://support.microsoft.com/en-us/help/4556853/windows-8-1-kb4556853
Workaround:
1. This known issues is fixed by June’s update, as below.
June 9, 2020—KB4561666 (Monthly Rollup):
https://support.microsoft.com/en-us/help/4561666
June 9, 2020—KB4561673 (Security-only update):
https://support.microsoft.com/en-us/help/4561673
2. If you are unable to install June’s update, you may use PrintBRM to create a backup of the printer drivers in Win10 and then restore the backup in Win8.1.
3. About failure to print to CNAME case with 0x00000709 error:
· Backup and delete the entries under the below registry keys
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Print\PackagesToDelete\
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Print\PackagesToAdd\
· Restart the spooler service and test printing using CNAME
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