Hello all,

We have 2 different domains with their own printer servers. All are running Server2008R2x64 and here is what we are seeing:

All the machines have the same base image being Win7x64 Enterprise. We have approx. 600 computers total

One domain is called ABC had the Print server initially with HP Universal Drivers 5.4 PCL that were upgrade to 5.5 PCL
This domain suffer from the random unable to print Event 372 issue with  the the error of 5 Access Denied. Were get random calls about the inability to print and most of the calls tend to be on a Monday.

The other Domain is called DEF has 3 Print Servers. Two of the Print severs are in the USA and one is in LDN. The two PS in the states originally were configured with HP universal Drivers 5.4 PCL and both were upgraded to 5.5 We get calls from users of these 2 print servers ever single day. Aproxximately 5 a day complaining that they cant print.

Built a brand new SVR2008r2x64 server with only HP universal 5.7 PCL and added only 20 machines of known people whose machines were having printing issues. We have purged out all the old drivers and their settings etc with the registry changes shown below. Even on a brand new PS with the HP 5.7 drivers added initially we see the same printing error  Event 372 Access Denied 5......

The LDN PS that only the London users connect to for printing is still using 5.4 pcl and hasnt been upgrade. These users have NEVER had a client lose their ability to print. They are in good shape.

We have  Lumension Sanctuary Device control on all our machines. I use to believe that this was the culprit in such a way that is was too restricted on the machines but if it was all the machines would suffer and not simply a random handful which is the case for us.

This is the script we run on machine that are afflicted. Even doing this doesn't prevent the same machine from becoming a victim again. 

FYI the last 2 lines of the regkey  are added as of today per the new thread so I can't confirm if the LOADTRUSTEDDRIVERS and TRUSTEDDRIVERPATH work or don't work for us. I will update as i get more info.

pushd %~dp0
ECHO OFF
Echo You must run this as Local Administrator to allow write access to the registry
pause
regedit.exe /S "HPDriversCleanUp.reg"
Echo The Registry has just been modifed.
net stop spooler
net start spooler
Echo The Print Spooler has Sucessfully been stopped and restarted
Echo Add back the necessary HP user's printers to the machine
Echo You might need to restart the computer in order to finalize these changes
Echo Hit any key to exit this CMD Window
popd
pause

Below is the contents of the HPDriversCleanUp.reg key  Basically it cleans up the junk files and whatver we believe needs to be purged. A compliation of all the posts for the internet and their remedies.

Windows Registry Editor Version 5.00
 [-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Print\Providers\Client Side Rendering Print Provider] /f
 [-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows x64\Drivers\Version-3\HP Universal Printing PCL 5 (v5.5.0)] /f
 [-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows x64\Drivers\Version-3\HP Universal Printing PCL 5 (v5.7.0)] /f
 [-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows x64\Drivers\Version-3\HP Universal Printing PCL 6 (v5.4)] /f
 [-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows x64\Drivers\Version-3\HP Universal Printing PCL 6 (v5.5.0)] /f
 [-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitors\HPMLM135] /f
 [-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitors\HPMLM121] /f
 [-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitors\HPPMOPJL] /f
 [-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitors\HP Universal Print Monitor] /f
 [-HKEY_CURRENT_USER\Printers\Connections] /f
 [-HKEY_CURRENT_USER\Printers\Settings] /f
 [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Providers\LanMan Print Services\Servers] /f
"LoadTrustedDrivers"=dword:00000001
"TrustedDriverPath"="(“”)"

I know we aren't alone with this issue and it is a very serious problem in my organization that needs resolutiion. Hopefully my scenarios can shed new light on this. It been ongoing for over 8 months. Any suggestions are welcome. Thanks for reading.

Today I renamed a printer on our network. Along with renaming the device I also deleted the text in the Location field and updated the share name. However the old info still appears to users in the "Address" column of the Add Printer windows when adding the device to their laptops.  

How do I remove this old info? 

Hank Vare

From the server (2008r2) I am able to open windows explorer, enter the server name and see shares including the shared printers.  From the desktop (win 7) it fails with "you might not have permission to use this network resource"

Definitely sounds like permissions but where?  Any ideas?

Francisco Mercado Jr.

I get the following error message:

"Operation could not be completed (error 0x00000709).  Double check the printer name and make sure that the printer is connected to the network."

I've already read and implemented the following article and it did not work:

http://support.microsoft.com/kb/979602

On specific day, lets say Thursday the network goes slow because of all the printing.

I would like to get an audit of Printer files done on that day and spooler sizes,

Any ideas how this is best achieved on a Windows 2008 R2 Server

I read the thread Widows 7 printer HP deskjet 855c driver about possible installation of HP855c drivers onto Windows 7 x64 from "Windows Server 2003 x64" CD but I didn't have enough luck to succeed with doing it on my laptop. That thread appears to be dead now as it is marked "Answered", so I'm asking for help here. I have Toshiba Satellite P500 with Windows 7 Home Premium 64-bit (http://i55.tinypic.com/2zgth6v.jpg). 

Let me tell you first that I don't have access to Windows Server 2003 x64 or XP Pro 64 CD's. However I did some research online, which eventually forced me to learn about the "file sharing". After extensive search I was able to get the copies of AMD64 folders from Windows Server 2003 R2 Standard x64 with SP2 andXP Pro 64. The reason that I went also after XP Pro was because I thought that the extra wording "R2 Standard x64 with SP2" in description of "Windows Server 2003" did not reflect the exact name provided by poster Alan. I couldn't find just "Windows Server 2003 x64" (does it matter?).

Anyway, I followed first the drill with running "printui /s /t2" and disabling UAC, and then in both cases I was able to locate theNTPRINT.INF file (http://oi51.tinypic.com/9qwvt2.jpg - this image is from XP Pro AMD64 folder) but each time when I attempted to install the driver, I got the same message stating:

"The folder you specified doesn't contain a compatible software drive for your device. If the folder contains the driver, make sure it's designed to work with Windows for x64-based systems." (http://oi53.tinypic.com/27yveiw.jpg)

Why aren't there x64 drivers?

During several installation attempts I had the printer connected to or disconnected from my laptop. It didn't make any difference. I must add that for this purpose I had to use different cable than the original one designated only for the Parallel port in my old desktop with Windows XP. My new laptop with Windows 7 x64 came only with 3 USB ports (plus 1 HDMI and 1 Serial). Because of that situation I bought in advance a new printer cable called “USB to 36-pin Parallel Port Adapter Cable” (http://www.amazon.com/gp/product/B003A8I75E). I'm not sure, if it will work until I can install the printer. Besides, nobody talked about this issue yet. I was also playing with the port choices in "Add printer" step; changing from default LPT1 to USB001 with the same negative results.

I don't know what I'm doing wrong. I was very hopeful after reading positive "case closed" notes there.Can anyone help me here, maybe by making the necessary files available for download? I'm willing to pay for such assistance or make a donation, if necessary. Seriously. Judging by the large number of views of the original thread, one could assume that there is a potential demand for such service. It would be more human to pay few bucks for a few driver files than $900 for the whole Windows Server 2003 x64 CD, no? Can Microsoft accomodate me/us, please? :)

Andrew*

P.S. I was advised to come for help here from http://answers.microsoft.com/en-us/windows/forum/windows_7-hardware/windows-7-x64-cant-readinstall-any-printer-drivers/4e7d06e1-33a5-4597-be70-4fdc087a63a7?msgId=9a045994-0d31-4d40-b17d-dba372393ee4

Hi I have Server 2003 Printer server and I have just setup and installed Server 2012 with the Print Services. How can I migrate all the printers and drivers from Server 2003 to Server 2012.

Your help will be much appreciated, thak you.

Hi guys,

I need to know where I wrong.

In Windows Server 2012 R2 I installed RedMon and Ghostscript.

Then I tryed to creare a printer with new RedMon post, I used a HP 4550 PS Driver.

but when I confirm a creation, it shows me an error "Unable to install printer. Double check the printer name and make sure that the printer is connected to the network".

But.... I have not a printer!!!

What can I do?

Hello,

I have following Scenario:
One terminal server session host running Windows Server 2008R2. On the TS are about 30 users logged in. One print server running Windows Server 2008R2. On the print server are a couple of Lexmark Printers installed. The newest universal post script Printer Driver from Lexmark is used.  All users on the TS have mapped the Printers from the print server.

My Problem is:
Approximately 2-3 times per week user complain that nothing will be printed out. When I check the Task Manager on the print server I see that the spoolsv.exe is constantly consuming between 30 -50 % CPU. When use process Explorer to identify the threads for the high CPU usage of spoolsv.exe, I see 2-3 threads with the start address "LMUD1NLANG.DLL!initializePrintMonitor1+0xaed00". These threads share the most CPU usage of spoolsv.exe. When i kill these threads all missing print Jobs will be printed out immediately.

I’m very clueless about this Problem. Does anybody have an idea or even had this Problem before?

Many thanks in advance for your answers.

(2) node 2008 R2 SP1 print cluster with 30+ HP and Ricoh/Savin printers, all users only have "print" permissions on printers, all printers have static IPs and Standard TCP/IP port configs

Seemingly at random a printer will print to its configured port as well as another port on the print server. Looking at print properties for the printer it will show (2) ports checked. Our helpdesk says thinks it just happens to HP printers

Not sure where to start with this? Any help much appreciated

thanks

We are using V3 printer driver architecture to do some custom printing and the following method does not honor the collate setting when printed to HP LaserJet 400 M401 PCL 6 printer driver.

XpsPrint.lib::StartXpsPrintJob 

The collate option works fine when printed directly.

The collate property is set in print ticket, which is part of the xps document stream as follows:

-------------------------

<psf:ParameterInit name="psk:JobCopiesAllDocuments">
<psf:Value xsi:type="xsd:integer">3</psf:Value>
</psf:ParameterInit>

<psf:Feature name="psk:DocumentCollate">
<psf:Option name="psk:Collated"/>
</psf:Feature>

-----------------------------

Can you please suggest a resolution for this?

Note: We are using the  "PTConvertDevModeToPrintTicket" to convert DEVMODE to Print Ticket.

We have a Windows Server 2008 R2 running as a Print Server.

Several times a day Print Spooler Service stops own its own. I am not sure wheather
this is caused by a faulty print driver or something else.

How can I troubleshoot the root cause.
Is there a tool that I can use to diagnose the issue.

Following are the make and model of 16 to 20 printers shared on the Print Server.

Dell Dell 3130CN Laser Printer
Dell Dell 5230n Laser Printer
Samsung SCX-6545
Kyocera CS-4050 KX

Following Errors are logged in Windows Logs, under Application

Error 4/29/2011 11:16:03 AM Application Error 1000 (100)

---------------------------------------------------------------------------------------------------------------------
Log Name:      Application
Source:        Application Error
Date:          5/9/2011 3:45:38 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      PRINTSERVER.microsoft.com
Description:
Faulting application name: spoolsv.exe, version: 6.1.7600.16661, time stamp: 0x4c6f61fe
Faulting module name: wsdapi.dll, version: 6.1.7600.16385, time stamp: 0x4a5be0a1
Exception code: 0xc0000005
Fault offset: 0x000000000000769a
Faulting process id: 0x1098
Faulting application start time: 0x01cc0dd4336d5bb2
Faulting application path: C:\Windows\System32\spoolsv.exe
Faulting module path: C:\Windows\System32\wsdapi.dll
Report Id: 0eb15def-7a8e-11e0-99e4-f04da209e3ee
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2011-05-09T22:45:38.000000000Z" />
    <EventRecordID>1797</EventRecordID>
    <Channel>Application</Channel>
    <Computer>PRINTSERVER.microsoft.com</Computer>
    <Security />
  </System>
  <EventData>
    <Data>spoolsv.exe</Data>
    <Data>6.1.7600.16661</Data>
    <Data>4c6f61fe</Data>
    <Data>wsdapi.dll</Data>
    <Data>6.1.7600.16385</Data>
    <Data>4a5be0a1</Data>
    <Data>c0000005</Data>
    <Data>000000000000769a</Data>
    <Data>1098</Data>
    <Data>01cc0dd4336d5bb2</Data>
    <Data>C:\Windows\System32\spoolsv.exe</Data>
    <Data>C:\Windows\System32\wsdapi.dll</Data>
    <Data>0eb15def-7a8e-11e0-99e4-f04da209e3ee</Data>
  </EventData>
</Event>

--------------------------------------------------------------------------------------------------------------------
Log Name:      Application
Source:        Application Error
Date:          4/29/2011 11:16:03 AM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      PRINTSERVER.microsoft.com
Description:
Faulting application name: mmc.exe, version: 6.1.7600.16385, time stamp: 0x4a5bc808
Faulting module name: OLEAUT32.dll, version: 6.1.7600.16567, time stamp: 0x4bbc34e9
Exception code: 0xc0000005
Fault offset: 0x0000000000001029
Faulting process id: 0xc2c
Faulting application start time: 0x01cbfbadb932afb8
Faulting application path: C:\Windows\system32\mmc.exe
Faulting module path: C:\Windows\system32\OLEAUT32.dll
Report Id: bd84287c-728c-11e0-99e4-f04da209e3ee
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2011-04-29T18:16:03.000000000Z" />
    <EventRecordID>667</EventRecordID>
    <Channel>Application</Channel>
    <Computer>PRINTSERVER.microsoft.com</Computer>
    <Security />
  </System>
  <EventData>
    <Data>mmc.exe</Data>
    <Data>6.1.7600.16385</Data>
    <Data>4a5bc808</Data>
    <Data>OLEAUT32.dll</Data>
    <Data>6.1.7600.16567</Data>
    <Data>4bbc34e9</Data>
    <Data>c0000005</Data>
    <Data>0000000000001029</Data>
    <Data>c2c</Data>
    <Data>01cbfbadb932afb8</Data>
    <Data>C:\Windows\system32\mmc.exe</Data>
    <Data>C:\Windows\system32\OLEAUT32.dll</Data>
    <Data>bd84287c-728c-11e0-99e4-f04da209e3ee</Data>
  </EventData>
</Event>

--------------------------------------------------------------------------------------------

Following Errors are logged in Windows Logs, under System

Error 6/14/2011 2:11:03 PM Service Control Manager 7034 None

Log Name:      System
Source:        Service Control Manager
Date:          6/10/2011 2:11:03 PM
Event ID:      7034
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      PRINTSERVER.microsoft.com
Description:
The Print Spooler service terminated unexpectedly.  It has done this 4 time(s).
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
    <EventID Qualifiers="49152">7034</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8080000000000000</Keywords>
    <TimeCreated SystemTime="2011-06-14T21:11:03.307707700Z" />
    <EventRecordID>8547</EventRecordID>
    <Correlation />
    <Execution ProcessID="560" ThreadID="3120" />
    <Channel>System</Channel>
    <Computer>PRINTSERVER.microsoft.com</Computer>
    <Security />
  </System>
  <EventData>
    <Data Name="param1">Print Spooler</Data>
    <Data Name="param2">4</Data>
  </EventData>
</Event>

I am trying to replace my Windows Server 2003R2 print server. But when I try to print over a VPN connection to a network printer it slows to a crawl taking up to 5 minutes. When I print to the old print server it works without issue.  So there is something in the configuration of the Windows Server 2012R2 or a memory leak of sort. 

Any ideas?

Matt McGlone

I have a customer that I migrated to Win Server 2012 R2 as an RDS for their company's Quickbooks  (as well as a few other things)

The issue is that Quickbooks cannot see the TWAIN yet it has been installed. At least that what the installer says.

Now what's funny is that the administrator account could use it. none of the User accounts could. So naturally as a test I made everyone ADMINS.

But that didn't work.

Any ideas or something I may have missed?

Thanks!

Can anyone tell us what printer port to configure as and what port name to use to connect to the following network Print Server on Windows Server 2012 R2:

Pan 3000 - SENAO ARM-based 3-port 10/100Mbps, web configuration screen is labeled Surecom

Thanks,

Hi techies,

I am planning for Print migration in my environment, the requirement is

Migration of Printers from windows server 2003 R2 (*64)to windows server 2012

Nearly 40 HP printers with different drivers, names and security settings are taken backup using Print brm tool from server and to be restored in server 2012.

So now I have two questions 

1. Will this all printer get restored in Server 2012 with drivers and IP settings and works  ?

2. Current users using the printers installed from the windows server 2003(OldPrint server ) will also be able to use the same without any errors after the  printers are migrated to windows 2012 R2 (New Print server)?

Or What should be followed to restore the printers without forcing  the current users to face any errors or  re-install after the printer migration is done ?

Its  a critical requirement.. Please advice  

thanks and regards

sainde